FAQ

FAQs (Frequently Asked Questions)

Welcome to the Crocs Outlet FAQ page! Here, you’ll find answers to some of the most common questions about our products, orders, shipping, returns, and more. If you don’t find the information you’re looking for, please contact us at contact@mygodessy.com.

General Questions

1. What is Crocs Outlet?
Crocs Outlet is an online store offering a wide selection of Crocs footwear at discounted prices. We specialize in providing high-quality Crocs products to customers in the USA.

Ordering & Payment

2. How do I place an order?
To place an order, simply browse our collection, select your desired items, and proceed to checkout. You’ll need to provide your shipping and payment details to complete your purchase.

3. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods as indicated during checkout.

4. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at contact@mygodessy.com. We cannot guarantee changes, but we will do our best to assist you.

Shipping & Delivery

6. Where do you ship?
We currently ship to addresses within the United States.

7. How long does shipping take?
Orders are typically processed within 1-3 business days and delivered within 5-7 business days after processing, depending on your location and the shipping method selected.

8. Do you offer tracking for orders?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s delivery status.

9. What should I do if my order is delayed or lost?
If your order is delayed or lost in transit, please contact us at contact@mygodessy.com, and we will assist you in resolving the issue.

Returns & Exchanges

10. What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original packaging with all tags attached. For more details, please visit our Returns & Exchanges Policy.

11. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at contact@mygodessy.com with your order number and details about the item(s) you wish to return or exchange. We will provide you with instructions.

12. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Product Information

13. Are your Crocs products authentic?
Yes, all products sold on mygodessy.com are 100% authentic Crocs footwear.

14. Do you sell Crocs in all sizes?
We offer a wide range of sizes for men, women, and children. However, availability may vary depending on the style. Please check the product page for size options.

15. Can I request a specific Crocs style or color?
Our inventory is based on availability. If you’re looking for a specific style or color, feel free to contact us, and we’ll let you know if it’s in stock or expected to restock.

Contact Us

19. How can I contact Crocs Outlet?
You can reach us via:

• Email: contact@mygodessy.com
• Address: 140 W. 34th Street, New York, NY 10001, USA

We aim to respond to all inquiries within 1-2 business days.