Returns + Exchanges

Last Updated: 01/01/2025

At Crocs Outlet, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward Returns & Exchanges Policy. Please review the following guidelines to ensure a smooth process.

1. Eligibility for Returns & Exchanges

• Timeframe: You may return or exchange items within 30 days of the delivery date.
• Condition: Items must be unworn, unused, and in their original packaging with all tags attached.
• Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been worn, washed, or damaged.
• Items without the original packaging or tags.
• Items purchased during final sale or clearance events (if applicable).

3. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

1. Contact Us: Email us at contact@mygodessy.com or log in to your account on mygodessy.com to initiate the process. Provide your order number and details about the item(s) you wish to return or exchange.
2. Pack Your Item: Securely pack the item(s) in the original packaging. Include the receipt or proof of purchase.
3. Ship Your Return: Send the package to the following address:
   140 W. 34th Street
   New York, NY 10001
4. We recommend using a trackable shipping method, as you are responsible for the item until it reaches us.

4. Return Shipping Costs

• Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• Refund for Shipping: Original shipping costs are non-refundable, except in cases where the return is due to our error.

5. Exchanges

• Availability: Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.
• Process: Follow the same steps as a return, but indicate that you would like an exchange and specify the desired size or color.

6. Refunds

• Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect your returned item.
• Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Deductions: Refunds may be subject to deductions for any damage, missing tags, or non-compliance with our return policy.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will provide instructions for returning the item and will cover the cost of return shipping.

8. International Returns

For international orders, return shipping costs are the responsibility of the customer. Refunds will be issued in the original currency and may be subject to exchange rate fluctuations.

9. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:
Email: contact@mygodessy.com